Customer satisfaction is our top priority. In order to offer the best service possible each day, we are committed to bringing our expertise and pro-active approach to our customers.
To ensure maximal uptime and optimal performance, we provide a comprehensive range of support and services tailored to meet your needs.
The global HGH technical team is available to support all aspects of installation and commissioning of your equipment on site. We ensure a quick and safe start of your system which meets your requirements. Our engineers implement appropriate settings, calibrate and optimize the reliability and performance of your system. It is an important step of the project, as part of a long-term, two way, working relationship.
With HGH warranty extension and maintenance plans, you maintain your equipment in spotless condition, you control your costs, mitigate risks and take advantage of a preferential support from our customer support teams.
HGH Maintenance contracts can include: training of your teams, supply of spare parts, technical assistance, on-site preventive and corrective maintenance by HGH engineers.
To guarantee continuous operation and decrease risks of failure, HGH offers preventive maintenance plans consisting in the overhaul of the equipment at specified periods that suit your own maintenance schedule.
The HGH global support team delivers responsive technical assistance remotely. Our experts will provide you with real-time diagnostics, settings checking and software updates. HGH is committed to optimizing your productivity and decreasing carbon footprint.